Shopping

Do I need to set up an account to place an order?

No, creating an account on NeoLinewear.com is not mandatory. You can checkout as a guest without registering. However, having an account provides several benefits: Manage your account details, track your order status, and review past purchases. Save your shipping details for faster future purchases. Receive updates on our latest stock, special promotions, and discounts. Why wait? Create an account today!

How do I place an order?

You can place an order as either a registered or guest user. On any product page, select your preferred color/size (if applicable), choose the quantity, and click the “Add to Cart” button. From your shopping cart, you can either continue shopping or proceed to checkout. At checkout, add or confirm your personal and shipping information, select payment options, apply any discount vouchers (if applicable), and review your order before clicking “Place Order Now.”

How do I know if an item is in stock?

Our stock is continuously updated. If a color or size is not available in the product’s drop-down menu, it is out of stock. For special requests or queries, please contact our Customer Care.

The item I want is out of stock. What should I do?

Popular items may occasionally run out of stock. Our stock is regularly updated, so check NeoLine.com frequently. For specific requests, contact Customer Care.

How often is your website updated with new products?

Our online store is updated simultaneously with our retail outlets. New products are available both online and in-store at the same time, ensuring consistent service for all customers.

Payment

What Payment Methods Are Accepted?

We currently accept the following payment methods:
Cash on Delivery: Available across Pakistan. Pay cash to the delivery agent upon receipt of your order. Please have the exact amount ready as our agents do not carry change.
Prepaid Options: We accept VISA and MasterCard. Your details will be securely transmitted via SSL encryption.
Bank Deposit: You can transfer the payment to our bank account if you prefer this method.

Orders & Returns

What if an incorrect or damaged item is delivered?

We take great care to ensure orders are accurate. If you receive an incorrect or damaged item, please contact Customer Care, and we will resolve the issue.

What is the procedure for canceling an order?

Order cancellations depend on whether the order has been shipped. Generally, orders are shipped 24 hours after being placed. If you need to cancel, email help@NeoLine.com within this timeframe. If the order has already been shipped, you cannot cancel it but can exchange or return the product according to our policies.

How do I know if Neo Line has received my order?

Once you place an order, you will receive a confirmation email from NeoLine.com. This email confirms that your order has been placed. To check if your order has been shipped, you can log in to your account and view the "My Orders" section. If you don’t have an account, you can email Customer Care at neolinehelp@gmail.com with your Order ID for assistance.

Shipping

How can I track my order?

After placing an order, you will receive an Order ID in your confirmation email. This ID helps you track your order. You can also log in to the NeoLine website to check the status of your order. If you don’t have an account, email Customer Care with your Order ID for tracking information.

How long will it take for my order to be delivered?

Orders are delivered within 3-5 working days across Pakistan. If your order hasn’t arrived within this timeframe, please contact our Customer Care.

What if an incomplete order is delivered?

If any items are missing from your order, please contact Customer Care immediately, and we will investigate the matter.